• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.

When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of returns by mail, IK-PEN will not accept cash on delivery and will not pay the delivery or return charges. 

Refunds will be processed within 3–12 business days from receipt of your return at our shop. Once we have inspected the condition of the returned items, we will notify you by email. The refund will be made using the same payment method used to purchase the item.

If you have received a defective item or the wrong item and decide to return it by mail, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the proportional part of the original delivery costs.